Office communication must be direct, sincere, and accurate. Communication must also be done in a way that creates value for the patient (or customer). Identifying bad communication will help show steps that should not be taken in the future.
Task: You are training a new member of the medical team. Your boss has stressed to you that it is important for all new employees to understand ineffective communication and its outcomes. Give 2 examples of ineffective communication that could result in bad customer service in a medical office.Discuss strategies for overcoming perceived service issues.
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